Refund policy

We want every outfit to make it into your camera roll. If something goes wrong, here's how we fix it.

DAMAGED, FAULTY OR WRONG ITEM
If your order arrives damaged, faulty or isn't what you ordered, email us at support.fuzzyfelons@gmail.com within 30 days of delivery with your order number and a photo of the item. We'll send a free replacement or a full refund for that item, your choice. You won't need to send it back.

ORDER NEVER ARRIVED
If your tracking hasn't updated for 30 days, or your order hasn't arrived within 30 business days of shipping, contact us and we'll reship it or refund you in full.

CHANGED YOUR MIND
Contact us within 14 days of delivery to start a return. Items must be unused, unwashed and in their original packaging. We'll email you the return address and instructions. Return shipping is paid by you, and once we receive the item we'll refund the item price to your original payment method. Original shipping charges aren't refundable.

If you're in the EU or UK, this 14-day period is your statutory right of withdrawal, and nothing in this policy limits your legal rights.

BUNDLES AND DISCOUNTS
If you return part of a discounted bundle, the refund is based on the discounted price you paid for that item.

CANCELLATIONS
Orders can be cancelled for a full refund until they ship. Email us as soon as possible, as orders usually ship within 1 to 3 business days.

SHIPPING PROTECTION
Shipping Protection covers a free reship or full refund if your parcel is lost, stolen or arrives damaged. Just email us with your order number. It is non-refundable once your order has shipped.

REFUND TIMING
Approved refunds go back to your original payment method within 5 to 10 business days, depending on your bank.

CONTACT
Questions? Email support.fuzzyfelons@gmail.com and a real person will reply within 1 to 2 business days.