If something goes wrong, we fix it.
Damaged, faulty or wrong item: email support.fuzzyfelons@gmail.com within 30 days of delivery with your order number and a photo. We'll send a free replacement or a full refund for that item, your choice. No need to send it back.
Order never arrived: if your tracking hasn't updated for 30 days, or your order hasn't arrived within 30 business days of shipping, contact us and we'll reship or refund it in full.
Changed your mind: contact us within 14 days of delivery. Items must be unused, unwashed and in original packaging. Return shipping is paid by you, and we refund the item price once it's back with us. Original shipping isn't refundable. If you're in the EU or UK, this is your statutory right of withdrawal.
Bundles: returning part of a bundle refunds the discounted price you paid for that item.
Cancellations: full refund until your order ships, so email us fast.
Refund timing: 5 to 10 business days back to your original payment method, depending on your bank.
Full details in our refund policy. A real person replies within 1 to 2 business days.